The Leeds Teaching Hospitals NHS Trust


Administration Support

GROUP SMILE

The Liver Unit is supported by a small dedicated admin team, consisting of Medical Secretaries, Clerical Officers and Ward Clerks who help to arrange and coordinate each visit a patient makes to the unit.

Each Consultant Hepatologists has their own secretary who can be contacted on the following numbers:

Dr Aldersley 0113 2067223

Dr Davies 0113 2064856

Dr Jones 0113 2065951

Dr Claridge 0113 2066301

Dr Tachtatzis 0113 2065951

How you can help the admin team

The demand on outpatient appointments is particularly high and if you receive an appointment that is not convenient, please contact the number on your appointment letter to re-arrange. We can then offer the cancelled appointment to someone else. The number of appointments lost each week to patients who do not contact us and fail to attend is very high, so your cooperation in helping us reduce this is appreciated.

Complaints/Concerns

During the course of your visits and/or treatment, should you have any concerns or are unhappy with any aspect of the service you have received you can speak to a Senior Sister or Matron on the clinic or ward on the day of your attendance. If you would rather speak to someone at another time then please contact the Patient Advice and Liaison Service (PALS. The aim of PALS is to resolve any problem or concerns quickly. They can be contacted:

By ringing the Patient Relations Office Tel: 0113 2067168
By e-mailing patientexperience.leedsth@nhs.net