In this context, a cancelled operation refers to operations that are cancelled on the day they are due to take place.
We recognise that last-minute cancelled operations are a distressing experience for patients and have worked to reduce the number of these during 2015/16. Progress was significantly affected by significant demand in Q3, however, despite these pressures some improvement was made in Q4.
When patients’ operations are cancelled at the last minute there is a requirement to offer them a new date within 28 days. During 2015/16 we have made good progress in reducing the number of patients where this did not happen (79) when compared to 2014/15 (132). We will again focus on achieving better results in 2016/17.