Emergency Care Standard (ECS)
The NHS Constitution states that a minimum of 95% of patients attending Emergency Departments (ED) in England must be seen, treated and then admitted or discharged in under four hours. This is often referred to as the four hour standard or the Emergency Care Standard (ECS).
In 2015-16, our performance in our ED started well but was not maintained for the year due to the unprecedented demand we faced and we finished the year delivering care to 93.2% of our patients within the ECS.
A number of factors including high volume of patients, increased number of complex and very unwell patients alongside some capacity and staffing difficulties, had a significant impact on our ECS.
In March 2016, we saw the highest ever number of attendances at our ED.
Teams across the Trust have worked tirelessly to provide continued high-quality care to our patients during this period of increased demand. The dedication of our people as well as our ongoing approach to improving systems and procedures has ensured that we have maintained patient safety at all times.
This has been demonstrated as our ED team won the award for ‘Excellence in Delivering 24-7 Emergency Care’ at the prestigious CHKS healthcare awards. The judges particularly highlighted the fantastic demonstration of effective team working, lack of hierarchy between team members and the clear and shared ownership from all staff in management and delivery of exceptional patient care.
We will continue to refine our internal approach and work with commissioners and partners to build on our progress throughout 2016/17.