The Leeds Teaching Hospitals NHS Trust

Hearing and Balance Centre (Audiology)

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Changes to Adult Hearing and Hearing Aid Services

COVID-19 update for adults with hearing aids or carers of adults with hearing aids. 

Please note that our website will be updated as often as possible during the COVID-19 epidemic.

Due to the current situation with Covid-19, the Hearing and Balance Centre is not able to offer any routine appointments and may therefore not be able to review you in a hearing aid clinic when planned.  We are sill able to offer some limited telephone appointments and provide some postal services, so please do contact us on or call 0113 3922484 if you feel it is urgent. 

Q:  What if I require batteries for my hearing aid/s?

A:  Please email us on the address above or call us on 0113 3922484 and we will post some out to you as soon as we can.  Please tell us what type of battery you require (i.e Brown, Orange, Blue) and please do not ask for more than you need. 

Q:  What if I require replacement tubing for my hearing aid/s?

A:  Please email us on the above address or call us on 0113 3922484 and we can post you some out.  

Please look at the Hearing and Balance Centre self-help video if you need a reminder about how to change the tubing on your hearing aid/s  

Q:  What if I lose my ear mould/s?

A:  Please email us or call to discuss how we can help you. In some cases we may be able to order a replacement as some of our moulds have been elecronically storred.  If not, see below:

Q:  What if i require a new mould?

A:  Please email us or call to discuss how we can help you.  An audiologist will discuss with you if it is appropriate and safe for you to come in to have an impression of your ear taken to make a new mould.  Due to the current situation, we will only consider doing this in exceptional circumstances

Q:  What if I lose my heairng aid/s?

A:  Please email or call us to discuss replacement devices.  Please note that the NHS Trust now makes a charge for hearing aid/s that are lost or damaged through neglect.  We can discuss this further with you when you have contacted us.  

Please note that due to the current situation, hearing aid stock maybe limited, we will do all we can to ensure your hearing aid/s are maintained and repaired as much as possilbe. 

Q:  What if my hearing aid becomes faulty or stops working?

A:  If your hearing aid is not working, try replacing the battery.  If it still does not work, please check to see if the tubing is blocked (wax/debris) and if it can be removed safely to clean if appropriate. 

You could try watching our troubleshooting video  by following this link: to see if you can resolve the problem yourself.  

You can also try looking at the C2Hear online videos at

You can also email or call us if you require further help or advice. 

Q:  How do I make sure my hearing aid/s are clean?

A:  You can use unscented wipes/antibacterial wipes to clean your ear mould or rubber dome if you have this type of hearing aid.  You can also remove the mould from the hearing aid hook and wash the mould in warm soapy water and leave to dry overnight.  Please ensure there is no water left in the tubing as this may prevent the sound getting through (a small gently shake can dislodge water in the tube easily).  DO NOT GET THE ELECTRONIC PART OF THE HEARING AID WET. 

The tubing can be cleaned using a pin or paperclip; you can also use a small brush such as a dental brush to clean the tubing.  If you are not sure how to do this, please ask the audiologist at your next appointment. 

You may find watching the above self-help videos helpful. 

Q:  I feel that my hearing has changed, what can I do?

A:  Please email or call us and an audiologist will be happy to talk through the options with you. 


There is specific information for d/Deaf or Hard of Hearing adults related to Covid-19 at the Royal Association for Deaf People:



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