Hearing and Balance Centre (Audiology)
Please note that our Hearing and Balance Service has now moved hospitals from the Leeds General Infirmary to the Seacroft Hospital, Leeds LS14.
We no longer offer hearing aid services at the Leeds General Infirmary. If you wish to book a hearing aid repair appointment, please note our telephone number has changed for booking to: 0113 5181823 or you can email us on: leedsth-tr.hearingandbalance@nhs.net
Contact us:
Email - Leedsth-tr.hearingandbalance@nhs.net
When emailing the department please include the following details:
- Your Full Name (Or the name of the person you are emailing on behalf of)*
- Date of Birth OR NHS number
- A description of your enquiry
- A contact telephone number and name
*If you are emailing on behalf of someone else, please advise your connection to that person and include your name into the email.
We aim to reply to email enquiries within 48 hours.
If you have requested tubing to be posted out please allow up to 10 working days for delivery from 48 hours after your email.
We can no longer post batteries, but can be collected at local health centres with your hearing and balance service battery issue card at:
- Armley Medical Centre - LS12
- Holt Park Surgery - LS16
- Thorpe Park Medical Centre - LS15
- Wetherby Health Centre - LS22
- Hunslet Health Centre - LS10
- Yeadon Health Centre - LS19
- Pudsey Health Centre (Mulbery Street) - LS28
- Seacroft Hospital - Hearing and Balance Service, LS14
Telephone - 0113 5181823
- For Audiology you will need Outpatient Services - just hold on the line
- Confirm your details
- Advise why you are calling
Some patients will need to be transferred to our Head and Neck Pod, for more complex Audiology enquiries.
If you are in a long queue, you will be given the option to select a ‘call back’. If you select this option you will NOT lose your place in the queue. When you reach Caller 1, one of our team will call you back regarding your enquiry.
Please note:
- We aim to answer calls within 8 minutes.
- Mondays between 08:30am and 12pm are our busiest times and may take up to 30 minutes to answer.
- We advise selecting the ‘call back’ option if you do not wish to hold on the line.
- You will NOT lose your place in the queue if you select the ‘call back’ option.
Changes to Adult Hearing and Hearing Aid Services
The contact telephone number to request a hearing aid repair or to request tubing and/or batteries is: 0113 5181823
The Hearing and Balance Service is now running services and appointments at the Seacroft Hospital and our hearing aid repair clinics in the community. Unfortunately St James's hearing aid repair clinic has now closed permanently. We are also offering postal services for standard hearing aid repairs and tubing replacements, so please do contact us on leedsth-tr.hearingandbalance@nhs.net or call 0113 5181823 if you feel it is urgent.
For postal hearing aid repairs please DO NOT send these to the Leeds General Infirmary. Our new postal address is: Hearing and Balance Service, Block 13, Seacroft Hospital, Leeds, LS14 6UH.
Q: What if I require batteries for my hearing aid/s?
A: You can now collect your batteries from your local clinics as pre-covid arrangements. We can no longer post out battery supplies.
Q: What if I require replacement tubing for my hearing aid/s?
A: Please email us on the above address or call us on 0113 5181823 and we can post you some out.
Please look at the Hearing and Balance Centre self-help video if you need a reminder about how to change the tubing on your hearing aid/s.
Q: What if I lose my ear mould/s?
A: Please email us or call to discuss how we can help you. In some cases we may be able to order a replacement as some of our moulds have been electronically stored. If not, see below:
Q: What if i require a new mould?
A: Please email us or call to discuss how we can arrange to see you to organise a new ear mould impression should one be required.
Q: What if I lose my hearing aid/s?
A: Please email or call us to discuss replacement devices. Please note that the NHS Trust now makes a charge for hearing aid/s that are lost or damaged through neglect. We can discuss this further with you when you have contacted us.
From the 1st January 2019 an national charge for lost hearing aid devices was put in place for the NHS. This stands at a national charge of £80 per hearing aid device. Please email or telephone us if you have any queries regarding this.
Q: What if my hearing aid becomes faulty or stops working?
A: If your hearing aid is not working, try replacing the battery. If it still does not work, please check to see if the tubing is blocked (wax/debris) and if it can be removed safely to clean if appropriate.
You could try watching our troubleshooting video to see if you can resolve the problem yourself.
You can also try looking at the C2Hear online videos.
You can also email or call us if you require further help or advice.
Q: How do I make sure my hearing aid/s are clean?
A: You can use unscented wipes/antibacterial wipes to clean your ear mould or rubber dome if you have this type of hearing aid. You can also remove the mould from the hearing aid hook and wash the mould in warm soapy water and leave to dry overnight. Please ensure there is no water left in the tubing as this may prevent the sound getting through (a small gently shake can dislodge water in the tube easily). DO NOT GET THE ELECTRONIC PART OF THE HEARING AID WET.
The tubing can be cleaned using a pin or paperclip; you can also use a small brush such as a dental brush to clean the tubing. If you are not sure how to do this, please ask the audiologist at your next appointment.
You may find watching the above self-help videos helpful.
Q: I feel that my hearing has changed, what can I do?
A: Please email or call us and an audiologist will be happy to talk through the options with you.
Please note that we require to see and check your hearing aid and view the condition of your ears before we can proceed with hearing assessment should you request it. The audiologist who sees you will be able to arrange an appointment if it is necessary.
WE CANNOT TEST HEARING AT ANY OF OUR REPAIR CLINICS
PERSONAL INFORMATION CHANGES
It is very important you inform us by telephone, letter or email if your name, address and/or telephone number changes. Even if you have updated your information at your General Practitioners, this may not be automatically updated at the hospital.
There is specific information for d/Deaf or Hard of Hearing adults related to Covid-19 at the Royal Association for Deaf People
