The Leeds Teaching Hospitals NHS Trust

Hearing and Balance Centre (Audiology)

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Work on building our two new Hospitals of the Future at Leeds General Infirmary (LGI) is starting to gather pace with the demolition of buildings on site to make way for the new development.

One of those buildings due to be demolished is the building in Portland Street currently used as the Hearing and Balance Centre.

The facility will have to be moved to another location as the demolition work progresses on adjoining buildings where there is expected to be some noise disruption.

Leeds Teaching Hospitals NHS Trust is committed to engaging with patients to get their feedback and how this can help shape and improve the care we provide.

We have held socially distanced engagement sessions at the Hearing and Balance Centre for patients who had an appointment on 29th September and 1st October to gain thoughts about the move from a patient and service user perspective.

 Please keep an eye on our website as we aim to update you with information regarding service development, service changes, the move of our service and COVID-19 related information.




Changes to Adult Hearing and Hearing Aid Services

COVID-19 update for adults with hearing aids or carers of adults with hearing aids. 

Please note that our website will be updated as often as possible during the COVID-19 epidemic.

The Hearing and Balance Centre are now able to run limited services and appointments with the department at Leeds General Infirmary. Some of our hearing aid repair clinics based in the community are being re-introduced but may not be available on the usual days pre-COVID. Unfortunately St James' hearing aid repair clinic remains closed.  We are also offering some telephone appointments and providing some postal services for standard hearing aid repairs, tubing and batteries, so please do contact us on or call 0113 3922484 if you feel it is urgent. 

Q:  What if I require batteries for my hearing aid/s?

A:  Please email us on the address above or call us on 0113 3922484 and we will post some out to you as soon as we can.  Please tell us what type of battery you require (i.e Brown, Orange, Blue) and please do not ask for more than you need. 

Q:  What if I require replacement tubing for my hearing aid/s?

A:  Please email us on the above address or call us on 0113 3922484 and we can post you some out.  

Please look at the Hearing and Balance Centre self-help video if you need a reminder about how to change the tubing on your hearing aid/s  

Q:  What if I lose my ear mould/s?

A:  Please email us or call to discuss how we can help you. In some cases we may be able to order a replacement as some of our moulds have been elecronically storred.  If not, see below:

Q:  What if i require a new mould?

A:  Please email us or call to discuss how we can arrange to see you to organise a new ear mould impression should one be required. 

Q:  What if I lose my heairng aid/s?

A:  Please email or call us to discuss replacement devices.  Please note that the NHS Trust now makes a charge for hearing aid/s that are lost or damaged through neglect.  We can discuss this further with you when you have contacted us.  

Please note that due to the current situation, hearing aid stock maybe limited, we will do all we can to ensure your hearing aid/s are maintained and repaired as much as possilbe. 

From the 1st January 2019 an national charge for lost hearing aid devices was put in place for the NHS. This charge has been frozen due to the COVID-19 pandemic.  However, from the 1st of October 2020 we must advise that charges for Lost Hearing aids will be re-introduced. This stands at a national charge of £80 per hearing aid device. Please email or telephone us if you have any queries regarding this.

Q:  What if my hearing aid becomes faulty or stops working?

A:  If your hearing aid is not working, try replacing the battery.  If it still does not work, please check to see if the tubing is blocked (wax/debris) and if it can be removed safely to clean if appropriate. 

You could try watching our troubleshooting video  by following this link: to see if you can resolve the problem yourself.  

You can also try looking at the C2Hear online videos at

You can also email or call us if you require further help or advice. 

Q:  How do I make sure my hearing aid/s are clean?

A:  You can use unscented wipes/antibacterial wipes to clean your ear mould or rubber dome if you have this type of hearing aid.  You can also remove the mould from the hearing aid hook and wash the mould in warm soapy water and leave to dry overnight.  Please ensure there is no water left in the tubing as this may prevent the sound getting through (a small gently shake can dislodge water in the tube easily).  DO NOT GET THE ELECTRONIC PART OF THE HEARING AID WET. 

The tubing can be cleaned using a pin or paperclip; you can also use a small brush such as a dental brush to clean the tubing.  If you are not sure how to do this, please ask the audiologist at your next appointment. 

You may find watching the above self-help videos helpful. 

Q:  I feel that my hearing has changed, what can I do?

A:  Please email or call us and an audiologist will be happy to talk through the options with you. 



 It is very important you inform us by telephone, letter or email if your name, address and/or telephone number changes.  Even if you have updated your information at your General Practitioners, this may not be automatically updated at the hospital.



There is specific information for d/Deaf or Hard of Hearing adults related to Covid-19 at the Royal Association for Deaf People



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