The Leeds Teaching Hospitals NHS Trust

About Outpatients

▼ What is an outpatient appointment? 

Your appointment is a chance to discuss your medical condition with a trained doctor or nurse who specialises in the care that you require. This is held in the Outpatients department.

All patients must be referred by a qualified medical practitioner, and must have an appointed timeslot prior to arriving. There is no walk-in availability for any outpatient clinic.

Your GP may refer you to see a specific consultant. However, you may be seen by a member of the consultant’s team, rather than the named consultant.

▼ How do I make an outpatient appointment? 

In some cases, you can choose your appointment date and time with your GP when the decision is made to refer you. Choose & Book is a system enabling your GP to book your outpatient appointment whilst you are visiting the surgery.

Choose & Book allows you to choose the date, time, and location, of your appointment. An acknowledgement form should be provided for you before you leave the GP practice. A unique booking reference number (UBRN) will be provided which enables you to view, cancel, and re-arrange your appointment online.

If you did not choose your appointment at your GP surgery we have a dedicated team of staff, known as the Referral & Booking Service (RBS), ready to help you make an appointment. The RBS will book your appointment on the receipt of your referral from your GP.

In some cases, you may receive a telephone call from the RBS to arrange a convenient date and time for you.

However you book your appointment, a confirmation letter confirming the details of where, when, and who you will be seeing will be sent out to you in the post. Please bring this letter with you to your appointment.

We also offer a text and voicemail reminder service, so please ensure we have your correct contact details. If you wish to opt out of this service, text STOP to any reminder you receive or call the RBS booking number on your appointment letter

▼ How do I cancel or re-arrange an outpatient appointment? 

 

If you know you are unable to make the appointment we have made for you, please do let us know. A quick way to do this is via our online cancellation form. Alternatively, you can call the number on your letter.

It is important you let us know as soon as possible, so we can offer your appointment slot to someone else.

Please note: If you cancel your appointment twice in a row, or fail to attend you appointment without giving prior notice, you will be returned to the care of your GP to ensure the safe management of your condition.

▼ What should I bring with me?  

 

Please bring the following with you to your outpatient appointment:

• Your appointment confirmation letter or card.
• An up-to-date list of your current medications, ointments, creams, and over-the-counter medicines.
• A list of any questions you wish to ask the specialist.
• If you have lived outside the UK for the last 12 months or longer, please bring a copy of your passport (including visa, if applicable), or proof of entitlement to free NHS care.
• Coins for car parking

▼ What should I do when I arrive? 

On arrival at the Outpatients department you should check-in using the self-service kiosk and register your attendance. Touch the screen to start. You will be asked to confirm your personal details - please ensure everything is correct and up to date.

The kiosk will then direct you to the relevant waiting area.

If you’d prefer to speak to someone, or need to update other details, go through the doors and check-in with reception on the right. Please have your appointment confirmation letter ready for inspection. 

▼ What happens during my outpatient appointment?

When you arrive in the designated waiting area, 

speak to the nurse to let them know you are here. They may need to check your personal details, weigh you, or conduct other pre-consultation checks before you see the specialist.

Please allow extra time for your appointment. Although we make every effort to keep the timeslot given to you, unforeseen circumstances may cause the clinic to run behind schedule. It may appear other patients have been seen before you, even though they arrived later - this will be due to several clinics running at the same time. If you arrive early, this does not mean you will be seen before your scheduled timeslot.

Your appointment will take place in a private room. Each consultant has a team of doctors and nurses working with them and you may not see the same doctor on repeat visits. As a teaching hospital, medical students may be present at your consultation. If this is not acceptable, please inform the nurse or doctor

▼ What happens after my outpatient appointment?

After your appointment you will be handed a form by the doctor or other healthcare professional regarding your care going forward and any future appointments you may require. It is very important you hand this in to the receptionist before you leave the hospital.

Depending on the advice of the specialist, you may need to attend a follow-up outpatient appointment. If your next appointment is due within six weeks, the receptionist will aim to book this for you before you leave. If it is after six weeks, an appointment letter will be sent to you through the post nearer the time.

▼ What if I need assistance to attend my outpatient appointment?

There are a range of services available for patients who need assistance:

Interpreter services
If you need an interpreter to attend your first appointment, please let your GP know before the appointment. The GP will provide this information for us.

Mobility assistance
If you require mobility assistance, such as a hoist, please call the number on your letter at the earliest opportunity so we can arrange the necessary support. Wheelchairs are available on site and are stored by the car park entrance.

Transport services
If you are unable to travel to the hospital without assistance, please speak to your GP to arrange this prior to your first appointment.

A West Yorkshire Ambulance Service (WYMAS) vehicle and driver will be booked to pick you up on the day of your appointment. Your transport may arrive early, so please be ready to leave at least 2 hours before your appointment time.

On arrival, please inform the receptionist and clinic nurse that you have come on hospital transport. When you have finished your consultation, let the receptionist know you are ready to go home. A driver will only be allocated once you are ready to go home, so you may have to wait a while before the transport arrives.

 Please note: If your condition improves, and you no longer need hospital transport, please let us know.

▼ What medical specialties do you cover?

The following is a comprehensive list of the medical specialties we cover in our outpatient clinics:
 Consultant-led Clinics  Nurse-led Clinics
  • Antenatal
  • Breast Surgery
  • Cardiology
  • Care of the Elderly
  • Colorectal
  • Colposcopy
  • Dermatology (including minor surgery)
  • Diabetes
  • Ear, nose and throat (ENT)
  • Gynaecology (including minor surgery, hysteroscopy, colposcopy)
  • Gastroenterology
  • Genetics
  • Haematology
  • Multiple Sclerosis
  • Neurology
  • Ophthalmology
  • Paediatrics (surgical, medical and allergies)
  • Respiratory
  • Rheumatology
  • Spinal
  • Urology
  • Vascular (including leg ulcer clinic)
  • Atrial Fibrillation (AF)
  • Breast Prosthesis
  • Hysteroscopy
  • Incontinence Nurse Specialist
  • Leg Ulcer Management
  • Methotrexate
  • Multiple Sclerosis (including physiotherapy)
  • 02 Nurse Specialist
  • Ophthalmic fields Testing
  • Ophthalmic Pre-assessment
  • Optical Coherence Tomography (OCT)
  • Parkinson's Nurse Specialist
  • Rheumatology Nurse Specialist