If you are unable to keep your appointment or you have any queries, please telephone the department as soon as possible. Unfortunately, if you fail to attend your appointment this will result in your name being removed from the waiting list. If you arrive late for the appointment you may not be seen. Please arrive promptly to ensure your appointment is not cancelled and your name removed from the waiting list.
Do not stop taking vital medicines (Heart drugs, diuretics/water tablets, steroids etc).
It will state clearly in your letter whether the hospital has or has not arranged transport for you. We will only arrange transport if your GP or Referrer has requested it. If you are not sure or you need transport please contact you GP or Referrer and they will arrange this this for you.
You are strongly advised not to bring money or valuables in to the hospital. The Trust cannot accept responsibility for the loss of any property brought in to the hospital.
Under 16 years of age - It is Trust policy that parents/carers are not allowed to leave children unaccompanied in waiting areas. Unfortunately children cannot accompany patients into the examination room. If you do bring children with you then they must be accompanied by someone 16 years of age or older, otherwise please contact the department to rearrange your appointment.
If you have a compliment, concern or complaint about or service you can contact our Patient Advice and Liaison Service (PALS) who will be able to help you.