Jacqueline (Jacqui) Moorhead
Lead Major Trauma Specialist Nurse
How long have you worked in this role?
Since August 2018
What are the main responsibilities in your role?
I manage the team of Major Trauma Nurse Specialists which is a role I take really seriously as we are involved in a lot of harrowing cases and work in such a small team, I like to look after them the best that I can.
We are involved in the entire patient’s journey from admission in A&E to inpatient stay and discharge, and beyond.
I am so proud that as a team we have initiated a follow up service for our patients which is something that has not been done here before.
A lot of our role entails advice, support, and education both for patients themselves but also for other staff.
We oversee the patient on their journey through hospital and make sure the correct clinical pathways are being followed.
What’s the best thing about your job?
Seeing the patient’s journey and supporting positive outcomes.
We see patients at their worst when they come in to A&E as a result of a traumatic injury. Some of the injuries we see can be life changing at worst, but then we also have the opportunity to call them once they are discharged and see the difference.
What is the most important aspect of delivering excellent patient care?
Listening to the patient!
We have rules, guidelines, pathways, formulas, flow charts etc for how to look after people but for me, it’s listening and making the time to give the patient a voice and making their journey to recovery
Tell us something people are surprised to find out about you.
I am a massive introvert! Would probably be the last one to attend a party/work outing unless I know most of the people well.
I have excellent coping strategies though and will find my voice when I have to advocate for the patient.
I also have the most eclectic music taste of anyone I know!