The Leeds Teaching Hospitals NHS Trust

Stephen Tufft

Stephen Tufft - Receptionist

102. Steve Tufft

For many visitors arriving at our hospitals, their first port of call is with one of our friendly receptionists.

Whether you’re looking for directions, reporting an incident, making an enquiry, or just saying hello, the LTHT receptionists are the multi-talented people dealing with every sort of eventuality.

Stephen Tufft is the receptionist for Wharfedale Hospital, where he’s been working for the past eleven years. Wharfedale can be found ten miles from Leeds centre in the historic market town of Otley, which is just on the doorstep of the Nidderdale area of outstanding natural beauty.

“I can honestly say I love getting up in the morning and going to work,” said Stephen. “It’s Wharfedale that makes the job what it is. We’re only a small hospital, but because of this we all know each other and work towards a shared goal of achieving excellent patient care. We’re very team-spirited and friendly, and it makes coming to work each day a pleasure. I think it’s the same reason why a lot of patients make Wharfedale their hospital of choice.”

“In my job, it’s the everyday things that matter most: meeting and greeting with a smile and providing the best first impression for arriving patients,” he explained. “When I see those same patients leaving with a friendly wave and a thank you, then I know their experience has been a good one. I’m the first to welcome them in and often the last to say goodbye. It’s very satisfying to see patients leaving happy, for me, that’s what it’s all about.”

Stephen’s role as receptionist involves all the typical meet and greet duties you might expect: providing directions to patients, filtering calls, and keeping the reception area looking smart and welcoming. But on top of that he has a long list of additional responsibilities.

“My role has changed a lot since I first started,” explained Stephen. “As well as providing clerical support to the management team and Heads of Departments when required, I sort through the post, manage the electronic diary, co-ordinate meeting room bookings, facilitate corridor sales and a whole lot more. It’s a very varied job and no day is the same.”

“I’m definitely a people person - I’m friendly and always ready to help. I see myself as a frontline PR officer for the Trust, so I’m always careful about maintaining a positive image and making a good first impression,” he said. “I started out in a nursing role at Chapel Allerton, so when I started my job at Wharfedale I had to adapt to a whole new skillset of clerical work. I’ve become much more organised as a result.

Stephen likes to keep fit and healthy in his spare time and is a regular gym-goer.

“When I’m not at work I can usually be found down at the gym. I try to work out at least four times a week. I also enjoy going on walks with my wife, reading, and spending family time with my two grown up children,” he said.