Our Carers Charter

We will do our best to...

Learn from you how best to support the person you care for.
Welcome you to be present on our wards as long as you would like to be.
Ask how we can create a better environment for the person you care for.
Ask how we can create a better environment for you.
Welcome you to be present during protected mealtimes if you would like to be.
Explain how you can support other patients to maintain their dignity while you are staying with us.
Let you know in good time when we need your support to leave the ward area so we can provide clinical care.
Ask you what you might need help with.

We would be glad if you could...

Help us to understand how to make care more personal.
Help us to get to know the person we are caring for better.
Talk to us about any concerns you have with the care and treatment we are providing.
Suggest improvements to make the experience of the person you are caring for better.
Tell us how to make your experience better.
Recognise there are occasions when we may need to ask you to leave the ward area so that we can provide care.
Recognise the need to ensure the privacy and dignity of all patients on the ward.
Look after yourself - your support is appreciated, but no way expected.