The Leeds Teaching Hospitals NHS Trust


Patient Experience Team

Our Carers Charter


our carers charter

 

 

 

 

 

We will do our best to...

  • Learn from you how best to support the person you care for.
  • Welcome you to be present on our wards as long as you would like to be.
  • Ask how we can create a better environment for the person you care for.
  • Ask how we can create a better environment for you.
  • Welcome you to be present during protected mealtimes if you would like to be.
  • Explain how you can support other patients to maintain their dignity while you are staying with us.
  • Let you know in good time when we need your support to leave the ward area so we can provide clinical care.
  • Ask you what you might need help with.

 We would be glad if you could...

  • Help us to understand how to make care more personal.
  • Help us to get to know the person we are caring for better.
  • Talk to us about any concerns you have with the care and treatment we are providing.
  • Suggest improvements to make the experience of the person you are caring for better.
  • Tell us how to make your experience better.
  • Recognise there are occasions when we may need to ask you to leave the ward area so that we can provide care.
  • Recognise the need to ensure the privacy and dignity of all patients on the ward.
  • Look after yourself - your support is appreciated, but no way expected.