‘Time To Shine’ is an opportunity to recognise the amazing work our teams across the Trust do every single day. This year was our biggest yet with more nominations than ever and over 500 people attended our special awards event at New Dock Hall in July.
There are a number of formal categories awarding teams and projects that are making a real difference to our services and our ‘Hero series’ are designed to recognise those in our Trust who go the extra mile for colleagues, patients and their families.
Thank you to our sponsors, FDP Group, Altodigital, Sovereign Health Care, Ansell and Leeds Cares for their support!
The winners were:
- The Kate Granger award for improving patient experience
#OutstandingCriticalCare and Maggie the PAT dogFrom ‘requires improvement’ in 2016 to ‘Outstanding’ in 2018, our service has been improved to ensure that the sickest patients in the region receive #OutstandingCriticalCare. A strong person centred culture has been created showing information about the person, not just their medical needs. Small touches such as bedside patient information magnets, including ‘I have school aged children’. Maggie the PAT dog has been a phenomenal addition, attracting national attention. Patients told us they felt isolated during long periods of time alone - introducing an animal into ICU was not easy but so worth doing. Maggie makes people smile during some really dark times and is now truly part of our team!
- Improving quality and safety
Lateral skull base / acoustic neuroma serviceThe lateral skull base / acoustic neuroma service is a tertiary service which looks after patients with lateral skull base / brain tumours. The service receives between 50 and 100 new referrals per year and patients require long term follow up with repeat radiological monitoring. The service is one of few in the country where all treatment options are available and discussed (including gamma knife). This means that the workload is growing year by year and waiting times were excessive. MDT has been established in the last year, with a reduction in waiting times from 40-50 weeks to just two weeks.
- Collaborative Working
Get Tested LeEDsWe have implemented routine testing for hepatitis B, hepatitis C and HIV in Leeds Emergency Departments (ED). This has been delivered collaboratively with external partners, third sector organisations and internally by four LTHT departments; ED, Virology, HIV and Viral Hepatitis across 3 CSUs; Pathology, Emergency and Specialty Medicine, and Abdominal Medicine and Surgery. As of week 18, the project has diagnosed 90 individuals with active infections not under active follow-up. This includes 68 diagnosed with hepatitis C, 17 with hepatitis B and 5 with HIV. Ultimately this will allow quicker access to treatment which often results in better and even lifesaving outcomes.
Supersibs Volunteer SchemeSupersibs is the first of its kind, encouraging parents and families to visit premature babies confident in the knowledge that short-term childcare is available for their siblings during visits. The volunteer-led play support runs on the neonatal wards at St James’s (J01) and the LGI (L43), complimenting the work already undertaken by the Family Integrated Care Team to change the culture and accessibility for families and siblings on the wards. Supersibs was showcased as part of the neonatal service, and recognised as exemplary by the Neonatal National Peer review.
Yorkshire Lung Screening Trial and Yorkshire Enhanced Stop Smoking StudyThese teams are delivering lung health checks and stop smoking interventions in mobile units at community locations in Leeds. Everyone has undertaken training, learnt and developed new skills and had the opportunity to put these into practice. The teams strive to improve working practice and the patient experience as we develop this service. Everyone contributes, offering comment and suggestion on better systems and ways of working. The teams work closely with our university and industry colleagues as well as several LTHT departments, ensuring a high quality service for our patients and creating an inclusive, supportive working environment for our staff.
- Technology/Social Media
Complex facial 3D reconstruction (Sponsored by Altodigital)The facial skeleton is an anatomically sensitive area which requires precise reconstruction for the correct function of sensory organs such as the eyes, function of the facial skeleton including the actions of speech and mastication. Its appearance has a considerable impact on the psychological well-being of the patient. Traditionally, reconstruction of the head and neck has involved two site bone grafts, with their associated morbidity. Working with partners in industry means we can now digitally plan these cases, with precise anatomical reconstruction, without the need for an overnight stay due to the need of a bone graft from the hip.
- Sustainable Efficiencies
HIV Antiretroviral Therapy Generic Switching Strategy (sponsored by Ansell)Significant work has been undertaken by the HIV clinical team, HIV Specialist Pharmacist and Pharmacy Procurement team to ensure the safe implementation of generic switches for three products used in HIV care. To ensure patient-centred implementation of the changes, information regarding the switches was discussed at the HIV user group, included in the service’s newsletter and patient information leaflets. This work is predicted to save over £3m per year, which can be reinvested into patient care. We now intend to share this learning both regionally and nationally to ensure the savings are made within other HIV services.
- Staff Engagement
Digital Care - Redesigning Pharmacy Processes (Sponsored by Sovereign Health Care)Computers change everything! Moving from the paper prescription chart to electronic prescribing changed how the pharmacy team connect with patients and document their work - the power of the “purple pen” is no more! Responding to digitalisation, new processes emerged causing significant variation, duplication and a demoralised and frustrated workforce. This is the story of how the pharmacy team are adapting to using digital clinical systems with leaders coaching empowered staff to create, test and refine new ways of working. This has changed cultures, improved staff wellbeing and streamlined processes, by re-sighting our focus to delivering truly patient centred care.
- Leading in Leeds
Glenn MarshallGlenn is a Ward Manager who is at his best when on the ward, where he can be seen working collaboratively with other members of the MDT, reassuring patients and their relatives with his compassion and expertise. Glenn has an incredible relationship with his staff; he is highly respected and trusted. Despite pressures on the ward with patient acuity and pressures in the Trust, Glenn keeps staff morale high with passion for colorectal care and of course his sense of humour. Glenn has a gift for teaching, which means that the ward has a fantastic relationship with the universities.
- Education team of the year
Emergency Medicine In-Situ Simulation teamLeeds ED simulation first ran three years ago and was developed to deliver MDT education to staff in both Emergency Departments. Simulation delivery has expanded to include collaborative education for major trauma, paediatric MDTs and using live blood-bank processes cross-site. We’ve empowered nursing staff to develop simulated assessments, and supported Emergency Medicine trainees with medical education qualifications. We’ve introduced and tested new guidelines and checklists (Rapid sequence induction of anaesthesia). Scenarios have promoted and supported recruitment to research trials (REBOA/Cryostat trials). We’ve re-enacted adverse events to support appropriate patient-centred process reviews. A weekly learning outcomes newsletter “SIM NEWS” is produced.
- Support team of the year
JONA Senior Clinical Support WorkersLearning extended clinical skills has helped provide timely and accurate assessment and treatment for patients across the Oncology CSU, including assessment area and 10 acute wards. Working with the Acute Oncology Nurse Practitioners, they can now prioritise and be accountable for patient care. By getting tests done early, results are ready sooner so patients can have the treatment they need more quickly. This means medical and nursing teams can spend more time with acutely unwell patients. It has also built and maintained morale for this staff group. JONA senior clinical support workers are the ‘cogs in the wheels’ of Oncology.
- Fundraising team of the year
Gina Finlayson and the radiotherapy team (Sponsored by Leeds Cares)Gina and the team have worked together to raise money for several years. They regularly hold coffee mornings, cake sales and raffles to benefit the cancer centre and in the past two years alone they’ve raised over £20,000 for the MR Sim Appeal. Gina is always keen to involve others in fundraising, promoting their upcoming events and keeping the Leeds Cares team up to date with her latest idea. The small regular events that Gina organises means staff and patients are constantly reminded of the need to raise funds which helps to raise awareness of the charity.
- Leeds Cares Charitable Ambassador
Christine BarberChristine is a Gynae Nurse-Specialist at Leeds Cancer Centre. Every week Christine is busy in the kitchen baking cakes for her hugely popular staff cake sale raising money for Leeds Cares. Sometimes her colleagues get involved with baking too! Christine also wants to raise awareness through her cake sale called “Buns, boobs and bits” reminding people to check their bodies for lumps. In less than five years, Christine has raised an impressive £9,000 to benefit staff, patients and their families at Leeds Cancer Centre.
- Unsung Hero - Clinical
C3 and Dr Andrew BarrC3 at Chapel Allerton supported the Trust through the winter period, turning their elective orthopaedic ward into a medical elderly ward. Colin Higginbotham, Charge Nurse, and his team never falter, despite looking after a completely different specialty and cohort of patients regularly taking them outside of their comfort zone. C3 receive fantastic feedback from patients and families, are on track with all ward metrics and show numerous additional acts of kindness, including knitting blankets. For the second year, Andrew acted as the named Consultant for all the medical outliers at CAH during this time. He was on call 24/7 for these patients giving a huge amount of support to the junior doctors and nursing staff on site. At the end of winter, the team are now caring for patients who have undergone spinal surgery through CAH theatres. This presents another challenge. Yet C3 admirably met it - taking everything on board, calmly, professionally and with their positive ‘can do’ attitude shining through.
- Unsung Hero - Support
Linda BaddeleyLinda is the ward clerk on J44. “Linda goes above and beyond her job role to improve patient care and improve the working environment for all staff. Linda has raised over £2500 for the ward’s charitable funds by organising raffles, finding gifts and display materials often in her own time. Linda will answer patient call bells if ward acuity is high so that patients are aware someone will get to them as soon as possible, or will deal with small requests like filling up a water jug or contacting relatives. Linda supports J45 when there isn’t a ward clerk, taking notes for filing and arranging outpatient appointments so there is no delay in patient follow up.”
- Unsung Hero - Behind the Scenes
Adrian NibbsAdrian is a security officer based at St James’s. “Adrian saved the life of a very distressed and vulnerable person and talked to the person on his own for 45 minutes. Adrian’s conversation was measured, well-toned, non-judgemental and a credit to himself, the department, the Trust and the NHS.”
- Hospital Hero
Lauren BondLauren is a domestic at Leeds Children’s Hospital. “Lauren helped our son when he was upset. One day he was distressed about having his central line out. She got down to his level, talked to him, made him laugh and stayed with him through the whole procedure. She also persuaded him to get up and moving after his heart surgery by letting him help feed the fish. It was so difficult for us when he wouldn’t eat or drink anything. Lauren made such a fuss when he did that she made him feel he’d achieved so much! Sometimes I think the role of domestic can be overlooked, but their impact on the children is just as profound as the nurses or other care givers.”
- Special Recognition
Medical RecordsThe Medical Records team are nominated for their commitment and delivery to the modernisation and transformation of healthcare across the Trust. With increasing demand on front line services, the team recognised that in order to support their clinical colleagues, they needed to review how they could provide a more efficient and effective service. Supporting eight acute wards, six non-acute wards and more than 20 clinics, the Medical Records team has been hard at work utilising digital tools, such as scanning, to support these wards and clinics in their paper-light vision. This initial phase of modernisation has already seen a 30% reduction in the footprint of the medical records library space, with what was left of the Brotherton Wing library being incorporated into the St James’s library. The scanning hubs are set to expand to Wharfedale and Chapel Allerton and with already 1 million images scanned in 2019 alone, the Medical Records team are playing a vital role in championing the Trust vision to become a Digital Hospital of the future.