This leaflet is for patients who have been identified as being safe and eligible to receive medical care from the comfort of their homes.
It is important for us to make sure you fully understand what is involved with the RMVW hub.
What is the Remote Monitoring Virtual Ward?
The aim of the (RMVW) hub is for you to be safely monitored in your usual place of residence, as an alternative to being in a hospital bed.
You will have an individual virtual ward care plan designed to meet your specific needs.
This technology offers support when it comes to:
- Earlier discharge from hospital
- Protecting the wellbeing of vulnerable patients without the need for face to face contact
- Quickly identifying any deterioration of health
What does a virtual ward look like?
You will have daily contact with the remote monitoring team, who will phone and check how you are progressing and discuss your monitoring results. The core team includes your hospital doctor, an advanced practitioner, and a team of experienced nurses.
The RMVW hub will contact you daily as part of a ‘virtual ward round’, usually by telephone. Please ensure that we have the correct contact details for you, enabling us to contact you when needed.
You can contact the RMVW hub between 8am-7pm.
Tel: 07836 743 440
When you are well enough to be discharged from the RMVW, a discharge summary will be sent out to you and your GP.
Opening hours
RMVW hub is open between the hours of 8am – 7pm
When the RMVW hub contacts you, it will be via a telephone call or video call on your personal mobile phone. The RMVW hub can also send automated messages to a landline if this is your preferred method of communication.
Out of Hours
For some specialties there will be a 24-hour Clinical Service Unit (CSU) to contact. If there is one for your pathway, the contact number will be listed below.
If you need urgent medical advice do not wait for the hub to open:
- Call NHS 111 for advice
- Call NHS 999 in an emergency
Contact
Remote Monitoring Virtual Ward – Hub. 8am-7pm
Tel: 07836 743 440
Out of hours (7pm-8am)
For advice, Tel: 111
In an emergency, Tel: 999
Weekend contact
07836 743 440
Out of hours Clinical Service Unit
999
What happens if I am not responding to treatment
or feel more unwell?
The RMVW hub team will be alerted if you are not recovering or responding to treatment as expected. All alerts will be picked up by a member of staff to action.
Depending on the severity of the alert, you may be asked to attend hospital to see a doctor face to face. However, on most occasions, slight amendments such as medication changes can be made over the telephone.