Wi-Fi is available in all our hospitals - the service is easy to use, secure, family friendly and free to access through NHS Wi-Fi.
There are two levels of access – free standard access which allows internet browsing and emailing, and premium access through Hospedia_wifi which is pay on demand and allows for the streaming of video and music.
Connecting to the NHS WiFi service is easy, please follow the instructions below:
1. Go to WiFi settings on your device and select NHS WiFi from the list of available networks.
2. Once connected, please follow the onscreen instructions to complete registration and create an account or if you have an account, fill in the details and log in.
3. Please note that you will receive verification email form Purple, please click on the link supplied to verify your account.
4. Once you are registered and signed in, the landing page will be displayed. You are now able to use our free WiFi service. If you wish to stream from the internet, please connect to our premium service by connecting to Hospedia_wifi.
Guest Wifi – Frequently asked Questions
Q. Is registration required?
A. Registration is required to use the WiFi. You only need to register once to enjoy NHS WiFi or the Hospedia service You then log on using your username/password, rather than take time re-registering through the whole process again
Q. Will I be charged for using the service?
A. There is no charge for NHS WiFi service, this is free to use. NHS WiFi includes access to email, browsing the web, social media, and VPN’s for business. Premium access via Hospedia is a paid for service which includes all the standard services plus streaming services eg Netflix, iPlayer etc.
Q. Is there a time limit on the free service?
A. There is no time limit, but auto log off occurs when the account is inactive for 15 minutes. This is to prevent the system becoming overloaded and ensures all our guests and patients are able to use the service. To avoid this simply continue to use your WiFi device.
Q. My phone doesn’t seem to automatically open the WiFi access page or “Landing Page”
A. If you find your phone is not automatically opening the Landing Page after opening the web browser, first try refreshing the page.
If this fails, try going to a commonly used web page such as the BBC website, this should then pull in the Landing Page.
Q. Can I access my VPN?
A. Our service does allow VPN pass through, you must first connect to the guest service, open a web browser to authenticate the connection and then you may access you VPN as usual.
Q. I am still having problems, who can I talk to for support?
A. If you are still having problems, please call the Guest WiFi support on:
0345 414 0997