The Leeds Teaching Hospitals NHS Trust

Patient Experience Team

The Patient Experience Team manage the services below.

Support during COVID-19

We are providing a number of new support services to help patients and their families during COVID-19. Please use the links below to find out more:

Sending letters to loved ones in hospital

Getting belongings to loved ones in hospital

Talking to loved ones in hospital

Interpreting and BSL

Deaf Community

Family Contact with Patients

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Letters to Loved Ones

We recognise that it remains difficult for patients and their families whilst visiting continues to be restricted and that not being able to talk to loved ones has been causing significant distress. Families and friends are able to continue sending messages to their loved ones while they are in our care and we will continue to deliver the letters until visiting is no longer restricted.

Emails can be sent to where the Patient Experience Team will print them, pop them in an envelope and deliver them, along with the help of our volunteers. Please include the patients full name, date of birth and ward (if known)

Letters may be delivered the following working day and we can no longer guarantee same day delivery for LGI and St James’s Hospitals. Please note that if there are extreme weather conditions, there may be a delay delivering the letters.
Letters sent on a Friday may be delivered the following Monday. Please note we are only able to offer this service Monday-Friday, excluding Bank Holidays. Please allow 2 working days for delivery at Chapel Allerton and Wharfedale Hospitals.

JusTalk & Facebook Messenger

Thanks to the support of colleagues in IT, the Patient Experience Team have been delivering iPods to wards with an app installed called JusTalk. The app enables patients to video call their friends and families. Facebook Messenger has also been downloaded on to the iPod and can be used as an alternative method of video calling.

We hope these initiatives will go a little way towards helping people connect during these challenging times.

Big Leeds Chat

Big Leeds Chat is back! And this time we’re local! Come and tell us how the last 18 months have been for you, what has worked what hasn’t what can be improved. Speak to the people who run and design the services we all use.

We would love to hear from community groups who might like to have their own Big Leeds Chat. The idea is simple, if you have a session/event planned with your service users then, let us know and we’ll get the decision maker to come and make sure your community is heard.

Do you want to be heard by the decision makers in Leeds? Come along to the Big Leeds Chat in your community. Contact the Big Leeds Chat team to find out where your local event will be, or phone 0113 898 0035

Big Leeds Chat Video

Have your say!

Do you want to share your hospital experience with the team to help Leeds Teaching Hospitals improve its service? For more information and how to get in touch, view our Patient Story flyer below.

Patient Story Flyer


@PatientExpLTHT - Live Updates