Patient Experience Team

Patient Experience Team

The Patient Experience Team manage the services below.

Support during COVID-19

We are providing a number of new support services to help patients and their families during COVID-19. Please use the links below to find out more:

Family Contact with Patients

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Letters to Loved Ones

We recognise that it is difficult for patients and their families whilst visiting is suspended and that not being able to talk to loved ones has been causing significant distress. To try and ease the current situation, we have set up an email address, for families to send messages to their loved ones while they are in our care.

Emails can be sent to where the Patient Experience Team will print them, pop them in an envelope and deliver them, along with the help of our volunteers. Please include the patients full name, date of birth and ward (if known)

Letters to loved ones will be delivered on the same day for patients at St James’s and LGI, if they are sent before 2pm.  Please allow 2 working days for delivery at Chapel Allerton and Wharfedale Hospitals

Please note we are only able to offer this service Monday-Friday (excluding bank holidays) at present. Letters sent after 2pm on Friday will be delivered on Monday.

JusTalk & Facebook Messenger

Thanks to the support of colleagues in IT, the Patient Experience Team have been delivering iPods to wards with an app installed called JusTalk. The app enables patients to video call their friends and families. Facebook Messenger has also been downloaded on to the iPod and can be used as an alternative method of video calling.

We hope these initiatives will go a little way towards helping people connect during these challenging times.