Patient Experience Team
Friends & Family Test
Patient, Carer & Public Involvement
Patient Advice and Liaison Service & Complaints
Support during COVID-19
We are providing a number of new support services to help patients and their families during COVID-19. Please use the links below to find out more:
- Sending letters to loved ones in hospital
- Getting belongings to loved ones in hospital
- Talking to loved ones in hospital
- Comfort care packs
- Interpreting and BSL
- Deaf Community
Family Contact with Patients
Letters to Loved Ones
We recognise that it remains difficult for patients and their families whilst visiting continues to be restricted and that not being able to talk to loved ones has been causing significant distress. Families and friends are able to continue sending messages to their loved ones while they are in our care and we will continue to deliver the letters until visiting is no longer restricted.
Emails can be sent to firstname.lastname@example.org where the Patient Experience Team will print them, pop them in an envelope and deliver them, along with the help of our volunteers. Please include the patients full name, date of birth and ward (if known)
Changes to this service - November 2020
As winter pressures are upon us, letters will be delivered the following working day at the latest and we can no longer guarantee same day delivery for LGI and St James’s Hospitals. Letters sent on a Friday may be delivered the following Monday.
Please allow 2 working days for delivery at Chapel Allerton and Wharfedale Hospitals.
The last day for sending letters over the festive period will be Wednesday 23rd December and the service will resume again on Monday 4th January 2021.
JusTalk & Facebook Messenger
Thanks to the support of colleagues in IT, the Patient Experience Team have been delivering iPods to wards with an app installed called JusTalk. The app enables patients to video call their friends and families. Facebook Messenger has also been downloaded on to the iPod and can be used as an alternative method of video calling.
We hope these initiatives will go a little way towards helping people connect during these challenging times.