Patient Experience Team
Friends & Family Test
Support during COVID-19
Patient, Carer & Public Involvement
Patient Advice and Liaison Service & Complaints
Family Contact with Patients
Letters to Loved Ones
We recognise that it remains difficult for patients and their families whilst visiting continues to be restricted and that not being able to talk to loved ones has been causing significant distress. Families and friends are able to continue sending messages to their loved ones while they are in our care and we will continue to deliver the letters until visiting is no longer restricted.
Emails can be sent to firstname.lastname@example.org where the Patient Experience Team will print them, pop them in an envelope and deliver them, along with the help of our volunteers. Please include the patients full name, date of birth and ward (if known)
Changes to this service - February 2021
As winter pressures continue, letters may be delivered the following working day and, at the moment, we cannot guarantee same day delivery for LGI and St James's Hospitals. Please note that if there are extreme weather conditions, there may be a delay delivering the letters.
Letters sent on a Friday may be delivered the following Monday. Please note that we are only able to offer this service Monday-Friday, excluding Bank Holidays. Please allow two working days for delivery at Chapel Allerton and Wharfedale Hospitals.
JusTalk & Facebook Messenger
Thanks to the support of colleagues in IT, the Patient Experience Team have been delivering iPods to wards with an app installed called JusTalk. The app enables patients to video call their friends and families. Facebook Messenger has also been downloaded on to the iPod and can be used as an alternative method of video calling.
We hope these initiatives will go a little way towards helping people connect during these challenging times.