Patient Experience Team
Friends & Family Test
Patient, Carer & Public Involvement
Patient Advice and Liaison Service & Complaints
Support during COVID-19
We are providing a number of new support services to help patients and their families during COVID-19. Please use the links below to find out more:
- Sending letters to loved ones in hospital
- Getting belongings to loved ones in hospital
- Talking to loved ones in hospital
- Comfort care packs
- Interpreting and BSL
- Deaf Community
Family Contact with Patients
Letters to Loved Ones
We recognise that it is difficult for patients and their families whilst visiting is suspended and that not being able to talk to loved ones has been causing significant distress. To try and ease the current situation, we have set up an email address, for families to send messages to their loved ones while they are in our care.
Emails can be sent to firstname.lastname@example.org where the Patient Experience Team will print them, pop them in an envelope and deliver them, along with the help of our volunteers. Please include the patients full name, date of birth and ward (if known)
Letters to loved ones will be delivered on the same day for patients at St James’s and LGI, if they are sent before 2pm. Please allow 2 working days for delivery at Chapel Allerton and Wharfedale Hospitals
Please note we are only able to offer this service Monday-Friday (excluding bank holidays) at present. Letters sent after 2pm on Friday will be delivered on Monday.
JusTalk & Facebook Messenger
Thanks to the support of colleagues in IT, the Patient Experience Team have been delivering iPods to wards with an app installed called JusTalk. The app enables patients to video call their friends and families. Facebook Messenger has also been downloaded on to the iPod and can be used as an alternative method of video calling.
We hope these initiatives will go a little way towards helping people connect during these challenging times.