The Leeds Teaching Hospitals NHS Trust

Patient Experience Team


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Any patient attending the hospital can request an interpreter. If you do require an interpreter please contact your clinical team, bearing in mind that it is not appropriate for family members to interpret for you.

Given the current circumstances due to Coronavirus, most patient appointments are being carried out remotely using telephone interpreting. This involves a three way telephone conversation between yourself, your clinician and an interpreter.  There are currently 240 languages available through telephone interpreting.

Family carrying out interpreting could lead to misunderstanding and potentially serious consequences

The patient might:

  • be embarrassed about detailing their condition in front of family members or friends
  • not want to disclose certain information to friends and family members
  • have their confidentiality compromised

The family member:

  • may withhold information if they feel it is upsetting. Patients might not then be able to consent
  • is closely emotionally involved and may themselves become distressed, especially children
  • may be embarrassed to interpret some words
  • may not be familiar with medical terms and concepts.