PALS and Complaints
The Coronavirus (COVID-19) has had a significant impact on our services and we are kindly asking the public to keep enquiries to the PALS and Complaints service to a minimum at this demanding time. We are extremely keen to minimise the impact on our clinical teams to allow them to focus on patient care and safety.
We also ask that where possible concerns are sent to us via email Patientexperience.firstname.lastname@example.org and not telephone.
We will endeavour to offer support and guidance with all concerns raised and we do request that you remain patient with us during this unprecedented time.
The service is triaging all concerns that come into the Trust and following a plan to ensure that immediate issues are prioritised and non-urgent concerns are addressed appropriately.
For those concerns that:
- are relating to cancer care and urgent, you can contact the Cancer Help Line on 0800 923 0014 or you will be advised of this if you contact the PALS team. More information can be found here
- are related to cancelled operations or day case procedures please click here for more information or the PALS team will provide this information for you
- become a formal complaint there will be a 3 month delay in starting any investigating (reflecting national guidance) unless they relate to very serious safety issues.