The Friends and Family Test
What is the Friends and Family Test?
Here at Leeds Teaching Hospitals we want to ensure that you have the best possible experience. The Friends & Family Test is a way of gathering your feedback about this experience. It helps us to improve our hospital services and celebrate our successes with those members of staff who looked after you.
When you receive care at one of our hospitals, you will be offered the opportunity to give your feedback by answering a simple question about your experience with us.
This feedback will give us invaluable information on what you, our patients, think of our services, which can then be used to help make changes where required.
Why are we doing this?
The test enables the views of patients and their families to be heard and helps us improve our services. It means that all our staff from 'Board to Ward' will be informed and empowered to tackle areas where improvement can be made and to celebrate and build on what is working well, using the results from this test alongside other sources of patient feedback.
We continuously gather patients’ comments and analyse them to see where we can make improvements or explore suggestions further. If comments are complimentary we will pass on this praise to the staff involved.
How does it work?
When you are discharged, or within the 48 hours following discharge, you will be asked to answer the following question: “How likely are you to recommend our ward/service to friends and family if they needed similar care or treatment?”
You will be invited to respond to the question by choosing one of six options, ranging from ‘extremely likely’ to ‘extremely unlikely’. It is really important to us that you tell us why you gave your answer, so please answer the follow-up questions.
You should be offered a card to complete and leave in the post boxes in the hospital. If you are not offered a card but would like one, please contact a member of staff.
Patients attending the Emergency Department, Day Wards, Delivery Suites or Outpatient areas may be invited to provide feedback via text message, which is free of charge.