PALS (Patient Advice and Liaison Service)
We provide the opportunity to discuss in confidence any concerns or comments you may have about the care you or someone you care for is receiving.
We Can help if:
- You are worried and not sure what to do or where to go.
- You need clarity about a situation.
- You want someone to listen to your experience of services.
- You need information and advice about your care.
We can pass on Praise and Compliments to staff and services if you have had a good experience of our services.
You can contact PALS using
PALS office is open
PALS telephone lines are available
If you call out-of-hours a member of the PALS team will respond to you within 24 hours or by the next working day.
PALS Team address
You can also post your concerns to the PALS Team
We can give you advice on the Formal Complaint Process. Your complaint should be raised:
- Within 12 months of the event or
- Within 12 months of you realising that you have something to complain about.
This time limit may be extended depending on circumstances as we treat each complaint individually.
We as a Trust take all complaints very seriously. All complaints are treated in confidence. Complaints are not kept in healthcare records and will not affect on-going or future treatment in any way.
…it’s The LEEDS Way
Patient-centred
Empowered
Fair
Collaborative
Accountable
You can also speak to the
Reception staff are always happy to listen to any concerns or queries you may have, and they will help you if they can. Speak to the clinic or ward staff
You can also ask clinic or ward staff if you have concerns
If your concerns cannot be addressed by the clinic or ward staff you can ask to speak to the doctor.
Can anyone else help?
If you wish to seek independent advice or support you can contact:
Leeds Independent NHS Complaints Advocacy Services – Advonet
Leeds Community Healthcare
GP and Dental Concerns – should go direct to your GP or Dentist
If your relationship with your GP or Dentist has broken down you can contact the West Yorkshire Integrated Care Board (WYICB)
Mental health and Newsome Centre – Leeds and York Partnerships
Local Care Direct
Concerns for the 111 service, Wharfedale Minor Injuries Unit, St Georges Minor Injuries Unit
Adult Social Care
Concerns for the 111 service, Wharfedale Minor Injuries Unit, St Georges Minor Injuries Unit
