Celebrating Feedback

Congratulations to L17 who were the awarded the Winner in December 2025 in recognition of their commitment and compassion in delivering high-quality care to our patients!

Congratulations also to our Highly Commended award winners L42 and L43!

Winner in December 2025

Feedback given for L17

“I am incredibly grateful for the care I received during my stay in hospital. From the first moment I was met with compassion, kindness and reassurance that truly made all the difference. Every doctor, nurse and staff member treated me not just as a patient, but as a person and that meant more than words can express. The medical team was attentive, gentle and always willing to take the time to listen and explain, which brought me so much comfort during a difficult time. The nurses as with the housekeeping staff went above and beyond with their warmth and constant care, making sure I was always a priority.”

Highly Commended

Feedback given for L42

“Amazing all round care making sure everything was in place for any emergencies to making sure medication was given, regular ovs taken and always informing parent if any issue or changes to care or medication and the patient was well looked after as well as the parent. staff went above and beyond at all times reassuring and making what was a distressful time as easy as possible for patient and parents. Doctors, nurses, surgeons play staff and all the people behind the scene were professional were kind, friendly considerate and caring. There professional attitude shined through. Absolutely outstanding people”

Feedback given for L43

“Obviously not where anybody wants their babies to end up, but the care was amazing, for us as parents, the twins & even for our daughter who frequented the ward with us. I felt comfortable going home & knowing the boys were being looked after & given lots of attention. Never felt like we couldn’t ask questions & everything was explained in detail or explained again if we needed clarification. Felt like all the staff were rooting for the boys to get better, nothing was ever too much trouble for anyone. Thank you so much for the work you do L & R are super grateful as are we x.”

Feedback given for J03

“I was incredibly anxious about the care or lack thereof I would receive and the risk to me and my baby. The care I received was exemplary, I couldn’t fault it and it was a far  better experience than I could have hoped for and compared with my first birth it was wonderful. There was a great continuity of care, the same midwife who checked me in for my C-section stayed with me the whole time including in theatre and after in recovery until I was returned to the post natal ward – this was wonderful and reassuring”

Highly Commended

Feedback given for Antenatal Community

“Leeds Antenatal department have being treating me for the past 6 months concerning my pregnancy with twins. I have attended multiple times for different reasons and all staff have always been so reliable, really clear and informative with information, quick to react so I have never experienced waiting rooms/long waiting times Etc. They are all such friendly smiley, reassuring bubbly people and you can tell they are working so hard, all hours, every single day. What an amazing people, I trust them fully to continue looking after me and my babies through our pregnancy. Thank you so much Leeds x”

 Feedback given for L43

“We are blown away with the care that our baby H has  received so far. In what is probably the most stressful event of our lives we feel so well looked after, informed fully and consistently by all staff at every point in our son’s care and we are completely confident that he is in the most phenomenal and professional hands. It is only day 2 in his/our journey so far but already we are so grateful for the level of care, competence and compassion that we have been given. We could not thank all of the staff more. The unit is clean, very comfortable & everyone is amazing & can’t do enough for us. thank you!”

Feedback given for C03

“I recently underwent knee surgery at Chapel Allerton Hospital, and I wanted to express my sincere gratitude for the exceptional care I received throughout my entire stay. From the moment I was admitted until my discharge, the staff were absolutely brilliant. Every single member of the team, the nurses, the surgeons, the physiotherapists, and the support staff, were incredibly attentive and professional. I felt completely looked after and supported at all times. They were thorough in their explanations, prompt with pain relief, and genuinely caring, which made a huge difference to my overall experience.”            

Highly Commended – Acute Dental Care and J01

Feedback given for J01

“Fabulous care for E we feel eternally grateful to all of the nurses, nursery nurses, medical team and csw staff on the units. E has been cared for with compassion and the team clearly love their vocation. This was clear every day he was cared for. It’s been a scary and long 12 weeks and we are thankful everyday for the teams who have looked after us as well as E on our journey through neonates. You are all wonderful. Words cannot describe our gratitude and thanks to you all”  

Feedback given for L47

“All staff on 47 have been an absolutely amazing, the care our daughter has received has been very person centred and compassionate. Throughout our stay staff have always made sure to explain everything to us and keep us updated we have felt supported in such uneasy times. Every member of staff has made sure we are included in our daughters care and haven’t done anything without ensuring this is ok first. Staff never complain they always are so happy to help and nothing is ever too much trouble. We always felt listened to and was always encouraged to speak up and ask questions.”    

Highly Commended

Feedback given for J84

“Amazing care when dad needed surgery, wonderful staff who sat with dad when he was hallucinating, talked to him when he was struggling and kept him upbeat they went the extra mile. we are great full to everyone who patiently answered all our questions. Thankyou all he’s been very well looked after here. Bringing him tea, food and a smile big thankyou to you all.” 

Feedback given for L28

“All the staff who I came in contact with treated me with dignity and professionalism. The support staff, i.e., the porters, cleaners, and the food and drinks trolley staff, were respectful of my bed space and the fact that I had my bed space curtains drawn most of the time. The    nurses and the auxiliary staff were fantastic. My catheter needed changing, and were really careful with the withdrawal and re-insertion of the replacement. Plus, the constant emptying of the bag was done professionally and efficiently. Thank you.”

Feedback given for Neuro Critical Care

“All the incredible nurses and doctors of L03 from the bottom of our hearts we would like to express our sincere thanks for your care during my, compassion and the dignity you showed our mom in her final days, your professionalism, patience and kindness brought comfort not only to mom but to us all as a family during a very difficult time, the dedication that you show to your patients is extraordinary, and we will never forget how you went above and beyond at every  moment. You did not just provide medical care, you provided humanity, warmth and understanding when it mattered the most.”      

Highly Commended

Feedback given for L17

“Everyone has been so lovely and kind. They have been understanding and aware that my condition fluctuates. They encourage me to be independent while still making sure I am safe. Everyone from nurses to support workers to physios and occupational health and more, have engaged with me and do a wonderful job of not just listening to me but   properly hearing me. They cheer me on and quietly check I am okay when I need it. Could not think of a better place to have ended up after A&E.”                  

Feedback given for Sleep Study

“The appointment was booked around my families personal circumstances. I have two children with high complex SEN needs and I have no family or friends to watch the other child. I had two specific dates for when the other child was attending playscheme at Leeds Mencap. They fit us in within the date we needed and within the hours I didnt have my other child. This meant the world to me and alleviated so much stress and anxiety. We had no waiting about, the team were working to time schedule, no hold ups, they did exactly what they said they would for my child in terms of letting him know at every opportunity.” 

Feedback given for L23

“My medical care has been outstanding, the nursing care the same. Ive never before found myself in a situation where I needed help to wash and go to the toilet which was a very humbling and vulnerable experience, but this help was there when I needed it and was always kind and dignified. The healthcare assistants were always there and ready ti help and would alert a nurse if they couldnt. The housekeeping and catering staff were all excellent, kind and helpful. I cant speak more highly of the whole ward 23 team. I could write an essay on all the ways the team took amazing care of me during my admission.”

Highly Commended

Feedback given for Breast Surgery, Chancellors Wing

“Every single person I met in the breast clinic outpatients department at St James was incredibly helpful, caring, friendly, professional and put me at ease at what was a very scary time for me. When I mentioned I am autistic, the nurse and specialist/Dr were very helpful and said if I needed any accommodations to let them know. The staff who conducted the mammograms and ultrasound procedures (including draining my cyst) explained things very clearly and were sensitive to my neurodivergent needs/anxiety and though they must have been very busy they didnt make me feel rushed when I needed to take a minute”

Feedback given for Clinical Neurophysiology

“So sadly the toilets were not working due to an outside issue. I was about to have an EMG and desperately needed the toilet! The lady based in a little office by reception was so kind and helpful. Also the nurse and doctor who conducted the EMG were so nice; talked me through everything, didnt make me feel silly for my fear of needles, and took things at my pace. It was an awful thing to even contemplate MND following my Dad dying from MND, but the team really reassured me with their thoughts and treated me as me, not a number. You were not very good you were outstanding and I thank you.”    

Feedback given for L24

“I recently had an unexpected admission on L24 resulting in 2 neurosurgeries. From the moment I was admitted, the staff demonstrated professionalism, compassion and attentiveness. The doctors, nurses, HCAs were constantly kind and responsive, taking time to explain procedures, checked in frequently and made sure I was as comfortable as possible. there positive attitudes and faces truly made a difference during a scary and stressful time. Additionally, the whole hospital environment was very clean, quiet and well maintained. Meals were delivered on time and was hot and nothing was too much trouble.”

Highly Commended

Feedback given for J91

“Actually the care I received was exceptional. The interpersonal skills of just about all the staff made feel valued and safe. Their professionalism, knowledge and skill was of a very high standard. I was particularly impressive by the patience and empathy showed towards very poorly people who at times seemed confused and were in need of friendly reassurance. I was impressed with the medical staff’s thoroughness and ability to explain things in a non patronising manner yet easy to follow. I really enjoyed the food and the cleanliness of the ward. Again the staff were lovely.”       

Feedback given for L15

“The care I received I cannot fault from the surgeons, doctors, nurses right down to Catering staff were all amazing , I thank you all for the help and care I received and for the compassion showed to my wife and children, my prognosis was palliative care so its important I let the staff know that they gave me extra time with my family and they are all amazing people. Kind regards SK.” 

Feedback given for L40

“Absolutely the most personalised and patient centre care I ever have experienced. All staff from warts keepers, nurses, the theatre staff and surgeon were exceptional from start to finish. The spoke to R, my daughter herself asking her questions addressing her fears and making her feel valued. They ensured use of her preferred name and took time to get to know who she was as a person. They explained to me as a parent what was happening were caring and considerate. Even going as far to ring me when I needed to move my car to advise of free parking. They offered a hug when she was out.”

Highly Commended

Feedback given for L43

“I cant honestly thank staff enough, they are truly amazing at what they do. Everyone from admin and reception staff, to cleaners and the nursing staff. We have been so fortunate to meet such a fantastic group of people. They have supported us and our daughter from the moment we arrived with care, compassion and professionalism. They have looked after me as a mum, as a woman and as someone who has been around trauma, and difficulties that can sometimes happen on the ward. They have fed me, got advice and support for me and they have given my daughter the best care every second of everyday.”           

Feedback given for L49

“Upon arrival you are met with smiles and positiveness. You are instantly felt at ease. The play team in the waiting area go above and beyond. There were 40 children on ward when we arrived and you wouldn’t know how hard they are working other than how much they’re running around because I didn’t hear one complaint nor did I see one frown. When I spoke to M his feedback was about the theatre staff giving him so much confidence and the sister on the ward made him feel like he wasn’t just one of many. If I was to ever have to go anywhere for my child’s care again I would want it to be here.” 

Feedback given for Emergency Department, LGI

“I received excellent help from the staff, doctors and nurses at Leeds General Infirmary.  I have bipolar disorder and they showed me true empathy and understanding, especially when I was eratic, didnt think anything was wrong with me and wanted to come home. The nurse I saw first listened to me, understood me and organised blood tests for me and managed to get me to see the doctor.  The doctor was very kind to me aswell and even though he was under pressure, he assured me that if I wanted to go home he would contact Leeds Crisis Team and ask them to ring.  The Crisis Team came when I got home.”     

Highly Commended

Feedback given for L14

“I would like to express my deepest gratitude to the entire hospital team for the exceptional care I received during my stay following a heart attack. Thank you for dedicating your valuable time to look after me with such professionalism, compassion, and genuine kindness. It was clear to me from the very beginning that each member of the team truly puts their heart into their work. Your commitment, empathy, and attention to every detail made a difficult time much easier to endure. I consider myself incredibly fortunate to have been treated in such a place”                     

Feedback given for the One Day Unit

“Every single member of staff I had contact with was kind and understanding. I have ASD and ADHD and previous medical trauma so I come with some extra needs and the staff were so brilliant at responding to whatever help I asked for. I felt very well looked after. I was given clear information and was given time to make a big decision in light of new information. I was sent home with clear precise information about aftercare and I felt very safe. Thankyou.” 

Feedback given for Emergency Department, St James’s Hospital

“Came in with my severely disabled son via ambulance. We were given a side room which was fantastic much safer in terms of picking anything else up in an and e and a calmer space for him to be. The staff members all spoke to L explained what they were doing even though he doesn’t understand and cant communicate it was nice to see. We were also given the sensory bag which came in handy with the bite toy. The doctors were thorough and kind. Including the porter and x Ray team. L was treated well and my wishes and concerns were taken in to account.”       

Feedback given for L45

“Every single midwife who cared for me and my son were absolutely incredible. The kindness and compassion shown by staff was astounding. We were in hospital for 17 days due to my son needing antibiotics, which is no place first time parents want to be, however every single midwife made sure that we were well looked after, that we had everything we needed, they checked we were ok physically and mentally, they checked to see if my husband was ok mentally, none of us were forgotten about. The midwives deserve recognition for their incredible compassion and dedication to their jobs ”        

Feedback given for L46

“I scored you very good because excellent wasn’t an option. Every member of staff that I spoke to was very friendly and made me feel at ease. Starting from walking in and speaking to reception right through to surgery. It was clear that this is a very busy department and the staff were incredibly busy. Despite this every one of them made me feel like they had all the time in the world to speak to me if I had any questions. I cant fault the service I received, you were a credit to the NHS. Thank you.”