The Leeds Teaching Hospitals NHS Trust


About Us

Quality and Performance


Our patients expect the highest quality care and we know that high quality goes hand in hand with efficiency. The best run hospitals do not make improvements in one area at the expense of the other so even as we seek to deliver health care in efficient ways we will continue to improve the quality of care we provide for our patients.

Every week a member of the Trust Board undertakes a leadership walkround to support our quality objectives. This is an opportunity for them to meet with patients and their families as well as staff, to talk to them about their experiences and the care we provide and to discuss any concerns they may have. Where concerns are raised, we take action to deal with them quickly.

We have agreed the following quality goals for 2016/17:

The following improvement priorities for the Trust have been identified for particular focus in 2016/17. The overarching principle for all these work streams is their importance for patient experience

Patient Safety

  • Improvement in the care of patients with acute kidney injury
  • Improvement in the care of patients with sepsis
  • Reduction in number of hospital acquired pressure ulcers and the incidence of category 3 and category 4 pressure ulcers
  • Best use of antibiotic medicines (antimicrobial stewardship)

Clinical Effectiveness

Leeds Improvement Method Value Streams:

  • Chapel Allerton Orthopedic Centre - total hip and knee replacement patients
  • Discharge - Abdominal medicine and surgery specifically focusing on prostate surgery patients
  • Critical Care Step Down - starting summer 2016
  • Outpatient Services - starting autumn 2016

Patient Experience

  • Making it easier to hear the patient voice - establishing a Patient Reference Group and Patient Leader Programme
  • Improving understanding of our feedback - Improving monitoring of Friends and Family Test (FFT) % recommended, by ward area
  • Learning and Improving from what patients and families tell us;

- Implementing method of capturing actions arising from FFT data and Patient Advice and Liaison Service (PALS) concerns

- Responding to patient feedback in Outpatients through delivery of programmes to address concerns