Quality of care
Our patients expect the highest quality care and we know that high quality goes hand in hand with efficiency. The best run hospitals do not make improvements in one area at the expense of the other. So even as we seek to deliver health care in efficient ways we will continue to improve the quality of care we provide for our patients.
Every week a member of the Trust Board undertakes a patient safety and experience walkround to support our quality improvement programme. This is an opportunity for them to meet with patients and their families as well as staff, to talk to them about their experiences and the care we provide and to discuss any concerns they may have. Where concerns are raised, we take action to deal with them quickly.
We have agreed the following quality goals for 2012/13:
- Patient Safety - Reduction in hospital-acquired pressure ulcers
- Clinical Effectiveness - Improve the care and outcomes for patients with dementia
- Patient Experience - Improve the patient's experience of discharge
These areas have been selected in discussion with senior managers and stakeholders and we have also liaised with patients and user groups, including the local authority, Health & Well Being Board, Overview and Scrutiny Board, and the Local Involvement Network (LINk).