At Leeds Teaching Hospitals we are committed to providing high quality care for all our patients and families. We hope you feel the experience of care provided to your loved one was positive. However, if this is not the case, you will be given an opportunity to share any worries you may have when you speak with the bereavement team.
If you do not visit the bereavement team and/or think of something later that you would like to discuss with us, you can share this by contacting the Hospital Patient, Advice and Liaison Service (PALS) at 0113 206 6261 or [email protected]
The PALS team will assist by identifying the best person to hear and act on your feedback. All concerns will be listened to carefully and if needed, may result in a more thorough investigation of the care that was provided. You will be kept informed of any investigations that are undertaken.
Advonet can also provide independent advice and support to raise concerns:
Telephone: 0113 244 0606 | Email: [email protected]
We would also like to hear of any positive feedback you may have about the care of your loved one. Please contact the PALS team to share this. The team always make contact with the responsible service, so you can be confident that the individuals involved will personally get to hear what you have to say.
Use these links for further information:
Learning from Deaths: Guidance for NHS Trusts on working with Bereaved Families and Carers
The National Learning Disabilities Mortality Review Programme (LeDeR)