Let us know you are here
When you first arrive in the clinic you should register either through the automatic registration console or with the clinic clerk at the reception desk. The outpatient staff will then ask you to wait in one of the waiting areas. Please make sure the staff know you have arrived, even if you register at the console otherwise we may not know you are here!
Waiting
We do our best to keep to time, but there are many factors that can cause delays. For example, we cannot judge exactly how long each patient will need. We hope you will not wait long, but always advise patients to come prepared for two hours or so, as there may be extra tests, procedures or preoperative booking to be undertaken. Some tests such as hearing tests are done before you see the ENT doctor.
Who can come with me?
It’s often helpful to have someone else with you who can help add information you may have forgotten to say, and listen to explanations with you. This can particularly help when you may have difficult decisions to make.
You will find it difficult if you have to bring your children with you, as they can be a distraction, so another adult would help here.
Are there any waiting facilities for child patients?
Yes – we have a children’s waiting area with appropriate toys for youngsters. There are changing facilities close to the main reception.
What if I need an interpreter?
The hospital uses trained interpreters regularly for most different languages, including sign language for the hearing impaired. However, it is important that you inform your GP when referring you that you need an interpreter. Family members who speak English can help, but we are not prepared to discuss medical conditions where the translator is a child.
Are there toilet facilities?
Yes – we have male and female toilets and a disabled access toilet.
Who will see me?
Although you have been referred to the hospital and will have received an appointment with a particular Consultant, you may not see that person. Each Consultant works in a small team and it may be one of the Specialty Trainee Doctors who sees you. The Consultant cannot see everyone, but if the Trainee feels that your problem needs further discussion or examination by the Consultant, that will happen.
You may be allocated to another health professional, such as an Audiologist, Speech and Language Therapist, or ENT Specialist Nurse. These professionals will always be able to ask for a medical opinion if they feel it necessary, but may well be able to deal with your problem independently.
What sort of tests or examinations will occur?
After you have been asked some questions it is usual to have an examination. This might include an examination of the mouth, throat, ear, nose or neck. Much of this can be done very simply, but there are situations where an endoscope is used to examine the nose or throat, or a microscope is used to examine the ear. Tests of your hearing (Audiogram) and ear drums (Tympanogram) may be needed. If you have come with a lump in the neck, then a needle biopsy may be needed.
The clinician will always talk with you about what tests are proposed and how that will be done. Don’t be worried about asking questions.