Frequently Asked Questions
Is there a waiting list?
Yes, each nursery has its own waiting list and we advise that you add your children to the waiting list as soon as possible. Please note we do not accept applications until after babies are born.
Are meals included in the price?
Yes. Breakfast, lunch and a light snack tea are provided as well as snacks and drinks throughout the day. Formula milk will need to be brought in by parents to be made up by the team when needed. We have storage facilities available if your child is on breast milk, and we can cater to all diets at nursery.
Can I make savings on the cost of my childcare?
Yes. If you're employed by a Leeds Teaching Hospital Trust or one of our other participating Trusts you could use our Salary Sacrifice Scheme where you can save up to 36% from the cost of your nursery fees.
Each nursery accepts Childcare Vouchers, Tax Free Childcare and is registered to receive the 15/30 hours Education Grant for 3 and 4 year olds. We may also be able to offer the 15 hour Education Grant for some 2 year olds.
If you would like more information on savings, please contact email@example.com
Is there a Settling In policy?
Yes. New families will be asked to do a minimum of 3 visits to the nursery before their start date. On the first visit parents will stay in the room with their child and meet the team. On the second visit parents will leave their children in the room but stay in nursery to be on hand if needed. On the final visit parents will leave their child for a period of time and all being well children will then have their first full session in the following few days.
Is there a minimum requirement of sessions?
Normally the nursery ask children to do a minimum of 2 full days or 3 half days. Depending on the availability at your chosen nursery we may be able to accommodate 1 day places. .
Do you accept flexible places?
Each nursery has a limited number of flexible places. We normally ask that children on a flexible contract attend nursery a minimum of three days per week and that days are booked in 4 weeks in advance.
Do I pay for my holidays if my child is ill?
Yes. You will sign a contract which states your contracted days and monthly fees. This amount will be payable each month regardless of your children attendance at nursery.
How many days of the year are you open?
We are open all year round Monday to Friday except bank holidays and each nursery has 2 training days per year.
How long is my contract for?
Your contract is flexible but any changes normally need two months notice.
Is there a registration or retainer fee?
Yes, a retainer fee will be charged once a place has been offered and accepted. The amount depends on the number of sessions required. But normally you will pay £100 per full day required, so if you require 3 full days you will pay a one off payment of £300 which will be refunded to you via a reduction of your first months fees (subject to terms and conditions).
Can I use my 15/30 hours Government Education Grant?
Yes. The nursery accepts the Education Grant for 3 and 4 year olds, however restrictions apply and there will always be a cost to using our nursery as we do not offer the grant Term Time only. Please contact Colette.firstname.lastname@example.org for more details.
Do you have first aiders at nursery?
Yes. All our staff have an up to date first aid qualification.
What are staff/child ratios and how do you manage this?
Under 2 year - 1:3
2-3 year old - 1:4
3+ year old - 1:8 (1:13 early years professional)
All our staff work shifts to accommodate ratios. Management are not counted in the normal daily ratios so they can be available to cover staffs leave etc.
Are staff in nursery qualified to work with children?
All Key Carers are required to have a minimum level two qualification in childcare with senior staff holding a level 3 childcare qualification. Management are qualified to degree level and each nursery has an early years professional or a member of staff with teacher status in place.
Each nursery also has at least one support staff in place that does not need to hold a qualification but has experience working with children. Please note that these are the minimum requirements for employees and many staff hold higher qualifications or are working towards this, such as foundation degrees. Many of our staff have worked with us for a number of years some with 20+ years’ experience in childcare.