Feedback and Complaints

Feedback

The below form should be used to provide specific feedback on the quality of the relevant service (select on the form) including whether turnaround times are meeting clinical requirements.

Complaints

Complaints about laboratory services or staff may be made to any member of staff within Pathology in writing, by email or verbally. The Trust Complaints Procedure (set out in the Making Experiences Count Policy) which meets the requirements of The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 will be followed to investigate the complaint and report on the outcome of the investigation.

To raise a complaint or complement about the Pathology Service electronically please use the link below and ensure that the ‘pathology’ service is indicated.

Making a Comment or Compliment

If you are a patient and have a complaint about the care you have received, this should be made via the PALS (Patient Advice and Liaison Service). Please use the below link.

PALS and Complaints information

NHS Staff should use Datix Web

Contact Us by Letter:

Pathology Services' Clinical Support Unit

Leeds Teaching Hospitals NHS Trust

Old Medical School

Leeds General Infirmary

Leeds

LS1 3EX