We will do our best to…
- Learn from you how best to support the person you care for
- Welcome you to be present on our wards as long as you would like to be
- Ask how we can create a better environment for the person you care for
- Ask how we can create a better environment for you
- Welcome you to be present during protected mealtimes if you would like to be
- Explain how you can support other patients to maintain their dignity while you are staying with us
- Let you know in good time when we need your support to leave the ward area so we can provide clinical care
- Ask you what you might need help with
We would be glad if you could…
- Help us to understand how to make care more personal
- Help us to get to know the person we are caring for better
- Talk to us about any concerns you have with the care and treatment we are providing
- Suggest improvements to make the experience of the person you are caring for better
- Tell us how to make your experience better
- Recognise there are occasions when we may need to ask you to leave the ward area so that we can provide care
- Recognise the need to ensure the privacy and dignity of all patients on the ward
- Look after yourself – your support is appreciated, but no way expected