Resident Doctors are on strike from 7 - 13 April. Please continue to attend appointments at the hospital unless you are contacted directly to rearrange. Our hospitals will be busy, but we are still here to provide emergency care when you need it.

Keeping in touch with patients

We recognise that it can be difficult for patients and families to keep in touch during a stay in hospital.

Letters to Loved Ones

Families and friends are able to send messages to their loved ones while they are in our care.

Emails can be sent to [email protected] where the Patient Experience Team will print them, pop them in an envelope and deliver them, along with the help of our volunteers. Please include the patients full name, date of birth and ward (if known).

Letters may be delivered the following working day and we can no longer guarantee same day delivery for LGI and St James’s Hospitals. Please note that if there are extreme weather conditions, there may be a delay delivering the letters.

Letters sent on a Friday may be delivered the following Monday. Please note we are only able to offer this service Monday-Friday, excluding Bank Holidays. Please allow two working days for delivery at Chapel Allerton and Wharfedale Hospitals.

JusTalk & Facebook Messenger

Thanks to the support of colleagues in IT, the Patient Experience Team have been delivering iPods to wards with an app installed called JusTalk. The app enables patients to video call their friends and families. Facebook Messenger has also been downloaded on to the iPod and can be used as an alternative method of video calling.

We hope these initiatives will go a little way towards helping people connect during these challenging times.

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