A warm welcome is an important part of your care in our hospitals and you should see our staff wearing Hello My Name Is…badges and introducing themselves, whatever their role.
We’ve been championing this message for more than 10 years, when Dr Kate Granger, a consultant and subsequent patient, launched the campaign to raise awareness of the importance of introductions in healthcare, particularly in making patients feel more relaxed.
Have a listen to our Chief Executive, Phil Wood, explain why introducing ourselves is important.
Hello my name is Phil
I’m Phil Wood chief executive here at leads teaching hospitals every week I’m proud to be able to welcome our new starters to the trust and talk about the hello my name is campaign we decided to start a campaign 10 years ago to encourage and remind stuff about the importance of introductions in healthcare the simple step of saying hello my name is is Phil.
Kate Granger a leads teaching hospitals doctor and patient spearheaded the
campaign and was instrumental I ensuring we provide safe compassionate
and personal care for our patients since then thousands across the NHS have signed up and the campaign has spread globally this year we are relaunching the hello my name’s campaign to show how paying attention to the small things and going the extra mile really make a difference for all our patients although sadly Kate died of cancer at the age of 29 her husband Chris continues her Legacy.
Promoting and inspiring colleagues across the world of to remember to make that human connection and see the person behind the condition thanks to Kate and Chris and the support of Leeds hospitals charity who fund the badges we continue to support hello my name is it fits with our values of being patient centred collaborative fair and empowered
Our staff and patients speak many different languages. Below, you can see them saying Hello My Name Is…in different ways.
Hello my name is Emma
Hello my name is Emma I’m Emma Rogers deputy chief nurse at leads teaching
hospitals when people come into Hospital they’re often feeling vulnerable and we want to make them feel better one way to do this is a simple introduction.
Hello my name is Emma as a trust we try to be open to all and know for many patients and staff that English is not their first language some of our staff would
like to share who they are and why they support this
campaign.
Seeing the person behind the condition is important patients feel more at teased
when I introduce myself making a human connection is reassuring to patients is me showing compassion is important to patients going the extra mile makes the
difference let’s get to know each other better this small gesture can make a
huge difference.
For patients with hearing impairment, the Hearing and Balance Centre offers support to ensure patients have access to information and services like British Sign Language (BSL) interpreters. As this is a limited resource, the Trust is exploring how Artificial Intelligence may be used to expand access to interpreters as and when required, even on a walk-in basis.
BSL is a visual means of communicating using gestures, facial expression, and body language and fingerspelling is a method of spelling words using hand movements. Below, you can find out how to use BSL to say Hello My Name Is… and you can use The fingerspelling alphabet to learn how to spell out your name.
Hello my name is Jo
You can read the full news story about our Hello My Name Is…campaign.