Hearing and Balance Service (Audiology)

Please note that our Hearing and Balance Service has now moved hospitals from the Leeds General Infirmary to the Seacroft Hospital, Leeds LS14.

If you wish to book a hearing aid repair appointment, please note our telephone number has changed for booking to: 0113 5181823 or you can email us at: [email protected].

Information regarding hearing aid aftercare

Please note, Leeds Teaching Hospitals NHS Trust Audiology Department cannot repair, maintain or adjust hearing aids issued by another NHS Hearing Aid Provider (AQP) service.

Contact us

Email: [email protected]

  • Your Full Name (Or the name of the person you are emailing on behalf of)*
  • Date of Birth or NHS number
  • A description of your enquiry
  • A contact telephone number and name
  • Your Full Name (Or the name of the person you are emailing on behalf of)*
  • Date of Birth or NHS number
  • A description of your enquiry
  • A contact telephone number and name

* If you are emailing on behalf of someone else, please advise your connection to that person and include your name into the email.

We aim to reply to email enquiries within 48 hours. 

If you have requested tubing to be posted out please allow up to 10 working days for delivery from 48 hours after your email. 

We can no longer post batteries, but they can be collected from local health centres with your hearing and balance service battery issue card.

  • Armley Medical Centre – LS12
  • Holt Park Surgery – LS16
  • Thorpe Park Medical Centre – LS15
  • Wetherby Health Centre – LS22
  • Hunslet Health Centre – LS10
  • Yeadon Health Centre – LS19
  • Pudsey Health Centre (Mulbery Street) – LS28
  • Seacroft Hospital – Hearing and Balance Service – LS14

Telephone

Call 0113 5181823

  • For Audiology you will need Outpatient Services – just hold on the line
  • Confirm your details
  • Advise why you are calling

Some patients will need to be transferred to our Head and Neck Pod, for more complex Audiology enquiries.

If you are in a long queue, you will be given the option to select a ‘call back’.  If you select this option you will not lose your place in the queue. When you reach Caller 1, one of our team will call you back regarding your enquiry.

Accessibility Guide

The Trust’s accessibility guides, created by AccessAble, are a great way to help you navigate our sites. You can use them to find accessibility information, including details about car parking, lifts, toilets, main entrances, hearing loops, and much more.

View the Hearing and Balance Centre Accessibility Guide

Changes to Adult Hearing and Hearing Aid Services

The contact telephone number to request a hearing aid repair or to request replacement tubing is: 0113 5181823.

The Hearing and Balance Service is now running services and appointments at Seacroft Hospital and our hearing aid repair clinics in the community. Unfortunately St James’s hearing aid repair clinic has now closed permanently. We are also offering postal services for standard hearing aid repairs and tubing replacements, so please do contact us on [email protected] or call 0113 5181823 if you feel it is urgent. 

For postal hearing aid repairs please do not send these to the Leeds General Infirmary.  Our new postal address is:

Hearing and Balance Service
Block 13, Seacroft Hospital
Leeds
LS14 6UH

Hearing Aid Repair Drop-off Service

We understand that it is difficult to be without a working hearing aid and we will do all we can to help you in a timely manner. Our department offers a drop-off repair service where you can drop off your Leeds Teaching Hospital NHS issued faulty hearing aid/s at the Hearing and Balance Service at Seacroft Hospital to be repaired and you will be contacted when ready, to arrange collection. 

Clinic Opening times

Monday – Friday: 08:30 -12pm and 1pm to 5pm

You can drop-off your faulty hearing aid/s any time between 08:30am and 5pm. You do not need to inform reception.

On arrival you will see a table outside the main department entrance. Please:

  • Fill in a form with all the relevant information – ensure you enter the full name of the hearing aid user otherwise we will not be able to action the request.
  • Place your faulty hearing aid/s into an envelope provided
  • Seal the envelope and drop it into the drop-off repair box on the table

Please ensure you have added a contact number or email address so we can advise you when it is ready.

We aim to action your request within 5 working days of drop-off. If you have requested us to post your hearing aids back to you once repaired, please allow up to 2 weeks for delivery. However, we strongly advise to arrange collection when ready.

Please note that we are unable to repair privately bought hearing aids or hearing aids that have been provided by another NHS service (AQP) such as Meanwood, Scrivens (Living care or M&S), Specsavers/Westcliffe or Bramhope clinics.

If you have obtained your hearing aid/s from an AQP site (Any Qualified Provider) please contact them if you require hearing aid repair/s, replacement tubing, battery replacements, services, hearing aid alterations and/or advice.

  • Meanwood Group Practice – Audiology Service

548 Meanwood Road, Leeds, LS6 4JN

Call 0113 2618505

  • Scrivens Hearing Care (Living Care Group NHS Hearing Aid Service)
    • Hunslet – 3 The Penny Hill Centre, Church Street, Hunslet, Leeds, LS10 2AP
    • Horsforth – 78 Town Street, Horsforth, Leeds, LS18 4AP
    • Thorpe Park – Centrum 5, 4600 Park Approach, Thorpe Park, Leeds, LS15 8GB

Call 0113 2494655 – Living Care Group

  • Specsavers/Westcliffe Health Innovations – Eccleshill Treatment Centre, Harrogate Road, Bradford, BD10 0JE. Call 0113 2618515

  • Bramhope Medical Centre (Chevin) – Charles Street Surgery, Otley, Leeds, LS21 1BQ

Call 0113 2303206 or Email: [email protected]

Frequently Asked Questions

You can now collect your batteries from your local clinics as pre-covid arrangements. We can no longer post out battery supplies.

Please email us on the above address or call us on 0113 5181823 and we can post you some out.

Please email us or call to discuss how we can help you. In some cases we may be able to order a replacement as some of our moulds have been electronically stored.

Please email us or call to discuss how we can arrange to see you to organise a new ear mould impression should one be required.

Please email or call us to discuss replacement devices. Please note that the NHS Trust now makes a charge for hearing aid/s that are lost or damaged through neglect.  We can discuss this further with you when you have contacted us.

From the 1st January 2019 an national charge for lost hearing aid devices was put in place for the NHS. This stands at a national charge of £80 per hearing aid device. Please email or telephone us if you have any queries regarding this.

If your hearing aid is not working, try replacing the battery. If it still does not work, please check to see if the tubing is blocked (wax/debris) and if it can be removed safely to clean if appropriate.

You can also try looking at the C2Hear online videos.

You can also email or call us if you require further help or advice. 

You can use unscented wipes/antibacterial wipes to clean your ear mould or rubber dome if you have this type of hearing aid. You can also remove the mould from the hearing aid hook and wash the mould in warm soapy water and leave to dry overnight.  Please ensure there is no water left in the tubing as this may prevent the sound getting through (a small gentle shake can dislodge water in the tube easily). Do not get the electronic part of the hearing aid wet.

The tubing can be cleaned using a pin or paperclip; you can also use a small brush such as a dental brush to clean the tubing. If you are not sure how to do this, please ask the audiologist at your next appointment.

You may find watching the above self-help videos helpful. 

Please note that we require to see and check your hearing aid and view the condition of your ears before we can proceed with hearing assessment should you request it. The audiologist who sees you will be able to arrange an appointment if it is necessary.

Important Information: We cannot test hearing at any of our repair sites.

Some people have obtained their hearing aids from an AQP (Any Qualified Provider) site such as:

  • Meanwood Audiology NHS Service
  • Bramhope (Chevin) Medical Centre Audiology Services
  • Scrivens Hearing Services (under Living Care Group)
  • Specsavers (Now under Westcliffe Innovations – Hearing Aid Services) Leeds Teaching Hospitals (LTHT) cannot service, repair or replace hearing aids issued by another provider

You must contact your hearing aid provider and they will be able to help you with your requirement, this includes replacement tubes and battery supply. The NHS cannot repair, replace or service privately bought hearing aids.

Personal information changes

It is very important you inform us by telephone, letter or email if your name, address and/or telephone number changes.  Even if you have updated your information at your General Practitioners, this may not be automatically updated at the hospital.

Adult Hearing Services Children’s Hearing Services

About us

The Leeds Teaching Hospitals Hearing and Balance Service provides a full range of Hearing and Balance services for both adults and children including:

  • Adult hearing assessment (Seacroft Hospital and Wharfedale Hospital sites only)
  • Adult hearing aid fitting (Seacroft Hospital and Wharfedale Hospital sites only)
  • Adult hearing aid aftercare clinics (Seacroft & Wharfedale Hospitals, local community clinics)
  • Children’s hearing assessment (Seacroft Hospital)
  • Children’s hearing aids (Seacroft Hospital)
  • New born hearing assessments (Seacroft Hospital)
  • Balance assessment/advice (Leeds General Infirmary)
  • Tinnitus management/advice (Seacroft Hospital)
  • Other specialised clinics (Seacroft Hospital)

Our highly qualified staff are able to expertly undertake hearing assessment and the fitting of digital hearing aids for both adults and children. 

If you would like to make an appointment please ask your GP to make a referral.

Contact the Hearing and Balance Service

Hearing and Balance Service
Block 13, Seacroft Hospital
Leeds
LS14 6UH

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