Please use the following details to get in touch with the POCT team to report a fault with a POCT device:-
Ext: 22338 or 64791 (Monday to Saturday: 8:30am to 5:00pm)
Mobile: 07775996028 (Monday to Saturday: 8:30am to 5:00pm)
E-mail: [email protected]
Please state the ward/department, analyser type and a brief description of the fault, if known, when contacting the team. Please report the issue as soon as possible to avoid further downtime and risk of clinical incident due to analyser unavailability.
POCT-SOP-29 – Blood Gas Machine Out of hours Breakdown Procedure
Blood Gas Machine Out of hours Breakdown Procedure POCT-SOP-29 (93kB)
POCT-FOR-19 – Discrepant Blood Gas Analyser Result Form
Discrepant Blood Gas Analyser Results Form POCT-FOR-19 (398kB)
POCT-FOR-22 – Discrepant Blood Glucose Meter Analyser Result Form
Discrepant Blood Glucose Meter Results Form POCT-FOR-22 (397kB)
POCT-FOR-11 – POCT Declaration Form – Analysers Connected to EPR
POCT Declaration Form- Analysers Connected to EPR POCT-FOR-11 (27kB)
POCT-SIG-4 – Alternative Locations of Blood Gas Analysers – LGI
Alternative Locations of Blood Gas Analysers – LGI_ (47kB)
POCT-SIG-5– Alternative Locations of Blood Gas Analysers – SJUH
Alternative Locations of Blood Gas Analysers – SJUH_ (46kB)
Out of Hours
Monday to Saturday (5:00pm to 8:30am), all day Sunday
Out Of Hours Procedure
To report a problem with a blood gas analyser out of hours that relates to a cartridge change please contact the Biochemistry Department for your site via switchboard. They will be able to provide a cartridge and instruction sheet with a password for you to collect from the Laboratory. You may need to CARPS a Porter to collect this. If the problem does not relate to a cartridge change, or you have tried changing the cartridge and the problem has not resolved please contact Siemens on 0845 600 1955. Siemens will require the serial number of the analyser; you should be able to find this on a sticker on the front of the analyser. If you experience any issues with this procedure, please report it to the POCT team.
For problems with any other pieces of equipment or non-urgent issues please send an email to POCT or leave a message on the answerphone and it will be dealt with the following morning.